Real Stories from Our Community

Plum has had a remarkable turnaround. Everyone has been extremely caring and helpful.

Well maintained property, staff at check-in was courteous & helpful, waiting rooms are clean, patient room also clean and comforting to my dog, Doctor & assistants were knowledgeable, kind and explained everything clearly.

I followed directions and called a day before to see if my pet could be seen for a CT scan. I was told that we could bring him in for the test. My husband drove for an hour only to find out upon getting there that they didn't have anyone to perform the scan on that day, a Sunday. While it's understandable that people call in sick, a call upon finding that information would've been useful, not 45 minutes after the initial call when my husband was driving and 10 minutes away from the facility. The next day my pet was admitted to be treated based on same-day availability. I was initially told it would take "a couple of hours." I returned 2.5 hours later and was told it would still be another "couple of hours." I returned 3 hours later and still had to wait another 45 minutes from the time I saw the doctor and was discharged. Giving a more realistic estimate of treatment time would've been useful and appreciated, especially when not all patients live close to the facility. I'd rather get an overly generous timeframe than one that under estimates treatment. Had I known it would take close to six hours, not "a couple of hours," I would have taken my laptop to work at the local Starbucks. Also, the girl who took the intake information got a couple of points wrong, such as my pet's breed, Chihuahua mix, not Maltese Chihuahua. No idea where she got that information from. Also, when asked what food he ate, I said Just Food for Dogs (the brand) but she translated that as "dry dog food" in the intake form. I was initially told that I'd see the doctor after she completed the echo to confirm my pet with a stage 4-5 heart murmur could get general anesthesia. However, I didn't find out the results of the echo until after the CT scan was done. Clearly, it was safe for my pet to be put under, but it's important for all parties to be on the same page. While those are small details, details matter, especially in case of an emergency. I'd recommend this place for the specialists, but attention to detail is important, especially given the hefty fees for treatment.

Attentive good service, and doctors who took the time to explain everything.

Good quality of care and wait wasn't so bad. The ER vet was thorough with explanation this visit.

Dr Beaman is fantastic - very thorough, patient and caring

AVSG is everything you'd want in an emergency vet office. Great staff up front (Ashley) and a terrific, compassionate veterinarian (Dr. Vail). My experience, although stressful in the moment, was, in hindsight, terrific. Thank you.

The Dr on call was so wonderful

Everyone is nice and caring. Was seen right away.

Caring and sympathetic staff that treates primarily my dog with love, and concern and patience with myself. Although the intern was factual, caring, and very sympathetic, I never spoke with the Dr., Dr. Tan to hear the cardiologists detailed report and her combined report. Dani, the tech who triaged my furbaby, was wonderful. I had to call back after two days of the initial diagnosis and requesting the full notes, to see if the report was ready so I could try to find answers to some questions I hadn't the wherewithal to ask at the appointment and at that time of checking on the report being ready I also requested a call back from the Dr. I understand critical cases come up but I am still waiting two days later after requesting a call from the Dr. to address some of my questions. I was told that report was ready and it would be sent, along with a request for the Dr. to return my call. I prefaced my request by stating to the front desk that this report is time sensitive considering the suspected diagnosis. This time I was speaking with Mariah and she said she thought she had sent and would send again - I received it this time. I did not feel the greatest sympathy from one of the front desk Representatives because I felt she was a little robotic and did not express any concern or sympathy for the terrible diagnosis I had just received. She asked me to come out of the room when I was told I could process payment while in the room and then she could not find my Care Credit information initially. I just wanted to get my baby home. I also want to note that when an owner knows their baby/pet is under stress and they are dealing with a grim prognosis, it is very unnerving and stressful to hear the loud banter and laughing in the back as it seems insensitive to both the anxiety that I was feeling and more importantly what my dog was experiencing already being in a foreign environment with other pets and people he didn't know. Lastly, I know that we decided to move forward with palliative care, however I wasn't given any information about whether I should call for a refill, if that was even something that may be an option. I know it is hard to predict any amount of time left with a dog who had the suspected diagnosis that mine did, but I left not feeling reassured of any further processes and I am still trying to get some very important questions answered while I have him with me.